1 rue de talence, 33000 Bordeaux, FRANCE
As self employed in France, we have a VAT exemption.
Most of your orders are custom made/adjusted, in a great majority of cases we are able to ship within 3 working days, but it can take up to 10 working days. We are generally using the French Post service Colissimo which provides great tracking and
takes 2 working days to France, 5-7 working days to Europe and 5-12 working days International (it can be a bit longer to some destinations depending on, you know, the COVID thing - please wait at least 2 weeks before contacting us). We are not
responsible for address error or eventual delays from the shipping company. We are not responsible for fees or delays due to local custom services but will assist you if anything goes wrong. If you require another shipping method or are in a hurry,
leave a message at firstname.lastname@example.org and we will find a solution together.
We accept returns and exchanges up to 30 days after you received the item for any reason, if it hasn’t been damaged or made dirty. You are responsible for shipping fees associated and will be refunded within 2 weeks after we receive the product back.
We provide a one year hardware warranty and will replace or refund products with manufacturing issues. This does not include Technora, Kevlar, Silicone or Grips that will last depending on the frequency and way you are using them. Every fire prop
will come with instructions about how to take care of them.
Prices are shown net and don’t include VAT as we have an exemption. Pictures are only indicative and in case of upgrades you might receive slightly different variations/ameliorations.